Case Study

Home Healthcare Organization

The Fire

  • A $100 million home healthcare services company was experiencing extreme operational, financial and management crisis.
  • An unverified Beta model all-inclusive remote billing, invoicing and accounting system purchased and implemented by management fails in every respect.
  • 14 Franchisees, across the country, who implemented system become apoplectic and rebel.

The Rescue

  • As Interim CEO, provided leadership and stability and assessed critical operational issues.
  • Addressed Franchisee concerns and developed and implemented consensual spin off plan without costly litigation.
  • Successfully implemented rapid response solutions to assure compliant customer services.
  • Assured regulatory compliance.
  • Developed revised business model and gained lender support and funding.
  • Restructured organization.

The Result

  • Successfully divested franchisee operations.
  • Initiated and closed a competitive sale of NY owned operations, including gaining regulatory approvals.
  • Returned business operations to original owner.