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Case Study
Fortune 500 Dialysis Services Provider
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The Fire
- $8 billon Fortune 500 Company dialysis service provider experiencing rapid growth.
- Former Regional Manager had allowed highly non-compliant regulatory conditions to exist to garner favor with physician groups, including allowing a functionally illiterate employee to remain working in a hospital setting.
- Regional Office was unorganized and chaotic.
- Epic silos and resistance to change was rampant among rank and file physicians, professionals and staff.
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The Rescue
- Responsible for operations of the Baltimore area, led 300 employees at 10 freestanding and 2 acute hospital centers.
- Reorganized office, practices, policies and procedures.
- Hired forward looking professionals.
- Undertook efforts to realign and assure regulatory compliance.
- Built and planned two new dialysis centers after acquisition that doubled the size of the company.
- Mentored individual clinic leaders.
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The Result
Improved operations while consistently meeting or exceeding budgetary goals.